Contact Us
We may be contacted at sales@swamp24.com. Emails are typically responded to within 24 business hours.
Shipping Charges
Flat Rate Shipping: USA $6.99 | Canada & International $19.99 | All items ship from USA by USPS.
Operating Hours
Orders can be placed on our website 24/7. Customer Service is available Monday through Friday, 7 AM to 5 PM EST.
Privacy
Swamp24.com takes your privacy very seriously. Any information you provide will be kept confidential and never sold. All requested information is necessary to complete standard transactions and is used solely for that purpose. Please direct any additional questions about our Privacy Policy to us. to sales@swamp24.com.
Returns
Standard Returns Policy: You may return items for an exchange or refund within 15 calendar days of the delivery or attempted delivery date. Customers are responsible for the return or exchange shipping costs. All returned items must be in their original packaging, in like-new condition, free of hair, debris, or odors, and with tags still attached. Shipping fees are non-refundable.
Holiday Season Returns Window: Items purchased between November 1st and December 10th are eligible for return until January 1st.
Please allow 7-10 days for processing returns and exchanges. To start a Return email sales@swamp24.com.
Exchanges
Exchanges of merchandise are permitted within the Returns windows stated above. Merchandise returned for any reason must be in its original packaging with tags still attached. Swamp24.com does not charge a restocking fee. Please allow 7 to 10 days for proper processing of Returns and Exchanges. To start an Exchange email sales@swamp24.com.
Clearance Items
Clearance item sales are final and are not eligible for Return or Exchange.
Damage & Breakage Claims
All claims for defect, breakage, missing items, and/or shipping damage must be made within 72 hours of package delivery or attempted delivery – no exceptions.
Shipping Policies
Swamp24.com ships primarily with the United States Postal Service. Tracking information is sent to the email provided at checkout. Please check your Spam or Promotions folders, as order confirmations and tracking emails may end up there.
Undeliverable Packages
If a shipment is returned to Swamp24.com due to an invalid address provided at checkout, it can be reshipped to a corrected address at the customer’s expense.
Refunds
Refunds for accepted returns are issued to the original payment method. Please allow up to 10 days for processing.
Customer Communications and Code of Conduct
Swamp24.com communicates with customers via email, website chat, Facebook Messenger, and phone. We are committed to responding promptly and treating customers with courtesy, professionalism, and respect. We expect the same in return.
Unacceptable communication, such as threats, unreasonable demands, false accusations, personal insults, vulgarity, or harassment, will be reviewed by our Directors. If found in violation of our Code of Conduct, actions may include order cancellation, social media bans, IP blocking, and notifying legal authorities if necessary.
Swamp24.com values its hard-earned reputation and will protect it to the fullest extent of the law.